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Consumer right to 30-day refund becomes law

5th October 2015

30-day refund becomes law

A longer 30-day refund right has now become law as part of the new Consumer Rights Act that has recently been implemented.

Those working in solicitor jobs and roles in London and across the UK now need to be aware of the changes to the Consumer Rights Act. For the first time, anyone buying faulty goods will be entitled to a full refund for up to 30 days after the purchase.

This new protection doesn’t just cover physical purchases but also covers digital content such as online films or ebooks. The consumer will now be given replacements of the faulty downloaded items, but will not be able to get a refund. This Act also now covers purchases of second-hand goods from retailers.

Speaking in an article on the BBC, Gillian Guy, the chief executive of Citizens Advice, said, “The new laws coming in today should make it easier for people to understand and use their rights, regardless of what goods or services they buy.”

Image Credit: Georgie Pauwels (